Key Job Responsibilities

• Hiring, training, performance evaluations of FAE’s

• Hire engineers with the skills to support our products
• Develop and execute training plans to enable them to be productive as quickly and effectively as possible
• Develop and execute a plan of skills needed today and in the future to support our products and develop these skills in the team through hiring and training
• Provide regular performance goals and measures to employees and give them regular coaching feedback.  Administer appropriate corrective actions in a timely manner

• Development and delivery of customer seminars

• Work with product marketing, sales and engineering to create materials
• Do dry runs to make sure the content is complete and effective
• Deliver seminars effectively and efficiently to stimulate customer demand for our products

• Managing workload of team to maximize customer satisfaction

• Adequate trained staff
• Leverage of call management system to manage knowledge and priorities
• Work with engineering to make sure products are defined in a way that they can be supported efficiently and give feedback for reviews to make sure products are ready for release
• Managing demo resources – equipment, DUT’s and documentation
• Engage team in pre-sales and post-sales customer support that meets and exceeds customer expectations

Qualifications

• Prior support/applications engineering experience
• Prior management experience
• BSEE or equivalent experience
• Travel 20-30%
• Ability to manage remote employees (international)

Position is located in Sunnyvale, California. 

Benefits

LitePoint offers its employees a very broad benefit base which includes:

• Company-paid:
• Comprehensive Health, Vision, Dental insurance
• Short and long-term disability
• Life Insurance
• Very competitive equity packages
• Very competitive bonus packages
• Employee-funded:
• 401K
• Supplemental life insurance
• Section 125 - Flexible spending & dependent care reimbursement

To apply for employment at LitePoint, please send your resume to This email address is being protected from spam bots, you need Javascript enabled to view it , indicating the particular position in the subject line.